Contact
We are here to support and advise you.
For all requests
If you have any questions about your order, a product, or a complaint, you can contact us at:
Email address: boutique@atelierdulyspariseditions.fr
Quality products
Our facsimiles are produced using state-of-the-art equipment and products. Our team is committed to producing each order with care and high standards.
An environmental commitment
All our materials come from France or Europe and our products are manufactured locally.
Customer support
Because we care about your satisfaction, we are available, attentive, and respond to all your requests.
Frequently Asked Questions (FAQ)
Can I modify or cancel my order?
We invite you to contact us at boutique@atelierdulyseditions.fr for any requests to modify or cancel an order, as long as the order has not yet been shipped.
What are the delivery times?
Delivery times are 3 to 10 business days depending on the destination
How can I track my order?
A tracking link will be sent to you by email after shipment.
Can I return a product?
Yes, you have 14 days to make a return from the day of delivery.
To be valid
- this declaration must clearly identify the Client (first name, last name, email address corresponding to that indicated on the Client Account) as well as the order (order number).
- Returned items must be unused and returned in their original packaging, along with all accessories.
How do I contact customer service?
By email, at boutique@atelierdulyseditions.fr
